What happens if I change my mind? In order to exercise your right of withdrawal, you must notify us in writing of your decision to cancel this purchase (eg by email). If you have already received the item, you must return it intact and undamaged to the address we provide. In some cases, it will be possible for us to make arrangements so that the item can be collected from your home. Effects of withdrawal If you withdraw from this purchase, we will refund all your payments, including the delivery costs (except for additional costs arising from the fact that you have chosen a delivery method other than the delivery method). standard delivery, the least expensive, which we offer), without delay, and in any event, no later than 30 days from the date on which we are informed of your decision to withdraw from this contract. We will process the refund using the same payment method you used for the original transaction, unless you expressly agree to a different method; in any case, this reimbursement will not cause you any costs. Please check the listings for item pickup and return shipping charges to see who bears the return shipping costs. What if your item is delivered in error, faulty or damaged? If you believe that the item you purchased was delivered in error, is defective or damaged, please contact us so that we can find a solution together. If you pay for your item with PayPal, you can also get information about the eBay Buyer Protection Program. This return policy does not affect your legal rights, for example those relating to defective or misdescribed items. For more information, including your rights under the Regulation respecting consumer contracts, please see the Know your rights section.