'Absolutely ridiculous': Bus mistakenly shuttles passengers to North Shore, instead of North Station

Live updates

1. 24d ago

   MBTA apologizes for Orange Line shuttle bus mistake

   A shuttle bus for Boston's Orange Line took passengers 10 miles north of the city to the North Shore instead of North Station. The MBTA has apologized for the error. Passengers were driven to Stoneham, a suburb on the North Shore, instead of their intended destination. The incident has been described as "absolutely ridiculous" and "unacceptable".

   Why it matters

   The mistake occurred on a shuttle bus used due to Orange Line service disruptions. The MBTA is under scrutiny for the error. North Station and North Shore are similarly named but distinct destinations. The incident has raised concerns about the reliability of MBTA services.

   What is confirmed

   • The shuttle bus was bound for North Station but ended up in Stoneham. (Multiple sources)
   • The incident has been described as "absolutely ridiculous" and "unacceptable". (Multiple sources)
   • The MBTA has apologized for the error. (Multiple sources)

   What to watch next

   • Further apology or compensation from MBTA
   • Investigation into the cause of the mistake
   • Changes to MBTA shuttle services
   Sources used for this update (5)

   1. WCVB — 'Absolutely ridiculous': Bus mistakenly shuttles passengers to North Shore, instead of North Station
   2. The Boston Globe — MBTA apologizes to Orange Line shuttle passengers after they were driven north of Boston
   3. NBC Boston — ‘Unacceptable': MBTA Orange Line shuttle bus took riders miles in wrong direction
   4. Boston.com — MBTA shuttle bus bound for North Station accidentally ends up in Stoneham
   5. People.com — Bus Mistakenly Shuttles Passengers 10 Miles in Wrong Direction to Similarly Named Destination
   confidence 90%