AT&T accelerates the end of a network that’s losing customers
AT&T is accelerating the phaseout of its legacy copper network as customer adoption drops. The company's status report reveals that only 1 percent of eligible customers still rely on the old copper-based voice technology. This is a steep decline from earlier figures when 5 percent of residential customers remained on the legacy system, according to Susan Johnson, AT&T senior executive vice president of transformation. The telecom giant is moving swiftly to retire these older services as consumer demand shifts toward modern alternatives.
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- ✓ AT&T is accelerating its plan to phase out its legacy copper network.
- ✓ Just 1 percent of AT&T's eligible customers are still using the company's legacy copper-based voice technology.
- ✓ Susan Johnson serves as AT&T's senior executive vice president of transformation.
- ✓ The New York State Public Service Commission urged the FCC to pause AT&T's copper plan.
What changed
AT&T is speeding up its copper network retirement initiative as the remaining legacy customer base shrinks to just 1 percent.
Live updates
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AT&T Speeds Up Copper Network Shutdown
AT&T is accelerating the phaseout of its legacy copper network as customer adoption drops. The company's status report reveals that only 1 percent of eligible customers still rely on the old copper-based voice technology. This is a steep decline from earlier figures when 5 percent of residential customers remained on the legacy system, according to Susan Johnson, AT&T senior executive vice president of transformation. The telecom giant is moving swiftly to retire these older services as consumer demand shifts toward modern alternatives.
Why it matters
The retirement of the traditional copper infrastructure represents a major structural shift for telecommunications providers modernizing their systems for faster and more reliable connections. As traditional customers abandon the legacy technology, companies are moving resources toward advanced networks. However, regulatory bodies are pushing back against the rapid pace, with the New York State Public Service Commission urging the Federal Communications Commission to pause the copper plan.
What is confirmed
- AT&T is accelerating its plan to phase out its legacy copper network.
- Just 1 percent of AT&T's eligible customers are still using the company's legacy copper-based voice technology.
- Susan Johnson serves as AT&T's senior executive vice president of transformation.
- The New York State Public Service Commission urged the FCC to pause AT&T's copper plan.
Still unconfirmed
- The New York State PSC intervention will force AT&T to alter its 2025 to 2029 timeline for the POTS phase-out.
What to watch next
- Decisions from the Federal Communications Commission regarding the New York State Public Service Commission request to pause the copper plan
- Updates on AT&T's ongoing copper network retirement timeline through 2029
confidence 95%Sources used for this update (19)
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