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● LIVE Updated 1h ago · 10 sources tracked

Citi becomes latest US bank to restrict AI agents from accessing accounts

Citi, Bank of America, and JPMorgan Chase have restricted third-party AI agents from accessing customer accounts. These lenders are blocking tools like Meta's Muse and Instinct to prevent AI from moving money on behalf of users. Banks cite concerns over payment liability, regulatory ambiguity, and the risk of deposit flight, fearing that AI agents will automatically shift idle cash to higher-return accounts. JPMorgan Chase CEO Jamie Dimon specifically warned against the use of rogue agents in financial accounts.

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⚡ Key Developments & Real-Time Context
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  • ✓ Citi and Bank of America have restricted AI agents from accessing customer accounts.
  • ✓ JPMorgan Chase blocks outside AI agents such as Muse and Instinct from directly accessing accounts.
  • ✓ US banks are limiting AI agent access due to fears of deposit outflows and payment liability.
  • ✓ Jamie Dimon stated that banks do not want rogue agents accessing accounts.
🛡️ Source Corroboration: 10 independent reporting domains (95% confidence) ⏱ Read time: ~2 min

What changed

Citi and Bank of America joined JPMorgan Chase in restricting AI agent access to customer accounts.

Live updates

  1. US Banks Block AI Agents from Customer Accounts

    Citi, Bank of America, and JPMorgan Chase have restricted third-party AI agents from accessing customer accounts. These lenders are blocking tools like Meta's Muse and Instinct to prevent AI from moving money on behalf of users. Banks cite concerns over payment liability, regulatory ambiguity, and the risk of deposit flight, fearing that AI agents will automatically shift idle cash to higher-return accounts. JPMorgan Chase CEO Jamie Dimon specifically warned against the use of rogue agents in financial accounts.

    Why it matters

    The move follows the launch of AI agents like Muse that can perform tasks across different platforms. Banks view these autonomous tools as a threat to deposit stability and a source of legal risk regarding unauthorized transactions.

    What is confirmed

    • Citi and Bank of America have restricted AI agents from accessing customer accounts.
    • JPMorgan Chase blocks outside AI agents such as Muse and Instinct from directly accessing accounts.
    • US banks are limiting AI agent access due to fears of deposit outflows and payment liability.
    • Jamie Dimon stated that banks do not want rogue agents accessing accounts.

    Still unconfirmed

    • Amazon has also blocked AI agents from customer accounts.

    What to watch next

    • Regulatory guidance on AI agent liability for financial transactions
    • Public responses from AI developers like Meta regarding banking restrictions
    Sources used for this update (10)
    1. CNBC — JPMorgan Chase blocks outside AI agents like Muse, Instinct from directly accessing accounts
    2. Financial Times — Citi becomes latest US bank to restrict AI agents from accessing accounts
    3. Bloomberg.com — US Banks Block AI Agents Attempting to Move Money for Customers
    4. Fortune — ‘You don’t want rogue agents’: Jamie Dimon bars outside AI agents like Meta’s Muse from JPMorgan accounts
    5. AFR — Rise of the rogue AI bots a horror show for retail, banking and travel
    6. Gizmodo — After Muse Launch, U.S. Banks Are Saying Hell No to AI Agents Moving Money
    7. thepaypers.com — Citi and Bank of America restrict AI agents from accessing accounts
    8. finance.yahoo.com — US banks limit AI agents’ access to customer accounts – report
    9. www.gate.com — Citigroup and Bank of America Restrict AI Agents From ...
    10. www.etnownews.com — Citi and Bank of America block AI agents from customer ...
    confidence 95%
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