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Delivery robots accused of scanning customers’ faces and sharing biometric data

Two Chicago customers filed separate class-action lawsuits in Cook County court against delivery companies Coco Robotics and Serve Robotics. The legal filings allege that autonomous food delivery machines scanned customers faces and hands without consent or knowledge. According to the complaints, the robots use onboard cameras and LiDAR technology to capture facial and hand measurements as people retrieve orders from the vehicles. The lawsuits claim these practices violate Illinois privacy legislation regarding biometric data collection.

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  • ✓ Two customers filed separate class-action lawsuits in Cook County court on Oct. 9 against Coco Robotics and Serve Robotics.
  • ✓ The lawsuits accuse the delivery robot companies of violating a state privacy law by scanning customers faces and hands without consent.
  • ✓ The complaints allege that the robots use cameras and LiDAR technology to capture measurements of customers faces and hands as they retrieve orders.
🛡️ Source Corroboration: 19 independent reporting domains (100% confidence) ⏱ Read time: ~2 min

What changed

Two customers filed separate class-action lawsuits in Cook County court against Coco Robotics and Serve Robotics.

Live updates

  1. Lawsuits accuse delivery robots of scanning customer biometrics

    Two Chicago customers filed separate class-action lawsuits in Cook County court against delivery companies Coco Robotics and Serve Robotics. The legal filings allege that autonomous food delivery machines scanned customers faces and hands without consent or knowledge. According to the complaints, the robots use onboard cameras and LiDAR technology to capture facial and hand measurements as people retrieve orders from the vehicles. The lawsuits claim these practices violate Illinois privacy legislation regarding biometric data collection.

    Why it matters

    The deployment of autonomous delivery machines in urban areas has sparked growing debates over consumer privacy and public space monitoring. Automated rovers rely heavily on advanced sensors like LiDAR and cameras to navigate sidewalks and interact with users. Legal actions targeting these technologies highlight rising scrutiny over how private tech firms handle biometric information gathered during routine commercial transactions.

    What is confirmed

    • Two customers filed separate class-action lawsuits in Cook County court on Oct. 9 against Coco Robotics and Serve Robotics.
    • The lawsuits accuse the delivery robot companies of violating a state privacy law by scanning customers faces and hands without consent.
    • The complaints allege that the robots use cameras and LiDAR technology to capture measurements of customers faces and hands as they retrieve orders.

    What to watch next

    • Responses or motions filed by Coco Robotics and Serve Robotics in Cook County court
    • Potential rulings on class certification or privacy violations under Illinois law
    Sources used for this update (13)
    1. AP News — Delivery Robots Accused Of Scanning Customers’ Faces, Sharing Biometric Data
    2. Gizmodo — Delivery Robots Are Watching You, According to Lawsuit
    3. Clinton Herald — AP Trending SummaryBrief at 3:45 p.m. EDT
    4. dailyrecordnews.com — AP Trending SummaryBrief at 4:01 p.m. EDT
    5. ABC7 Los Angeles — Lawsuits claim food delivery robots collect biometric data without consent
    6. USA Today — Food delivery robots collected biometric data, lawsuits allege
    7. CNET — Lawsuits Allege Delivery Robots Recorded Biometric Data Without Permission
    8. capitolcitynow.com — Delivery Robots Accused Of Scanning Customers’ Faces, Sharing Biometric Data - Capitol City Now
    9. www.gadgetreview.com — Delivery Robots Accused of Scanning Customer Faces, Sharing ...
    10. 1053thebreeze.iheart.com — Delivery Robots Allegedly Scan Customers And Collect Biometric Data, Lawsuits Claim | 105.3 The Breeze
    11. www.wesh.com — Delivery robots accused of scanning customers' faces, sharing ...
    12. www.decaturdaily.com — Delivery robots accused of scanning customers' faces, sharing ...
    confidence 100%
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