EXCLUSIVE: Canadian lender TD tells some employees it will use software to monitor their work

Live updates

1. 29d ago

   TD Bank to monitor financial crimes and risk management staff

   Toronto-Dominion Bank is deploying software to track employees in its financial crimes and risk management group. The bank intends to boost productivity by logging time spent in web browsers, chat, and meeting apps. Staff have raised concerns about privacy and consent.

   What's confirmed:

   • TD Bank informed employees in its financial crimes and risk management team that it will use software to monitor their work.
   • The software tracks time spent on web browsers, chat, and assembly functions.
   • The bank aims to increase productivity through this monitoring.
   confidence 100%
2. 32d ago

   TD Bank Deploys WorkiQ Software to Monitor Specific Employee Groups

   Toronto-Dominion Bank is implementing WorkiQ software to track the work activity of staff in its financial crimes and risk management team. The bank aims to increase productivity by logging time spent on internal chats, meeting apps, and web browsers. Employees have raised concerns regarding privacy and consent.

   What's confirmed:

   • Toronto-Dominion Bank told some employees in its financial crimes and risk management team that it would use software to track their work.
   • The bank is using WorkiQ, a workforce analytics tool from ActiveOps, to monitor activity.
   • The software tracks time spent on web browsers, internal chats, and meeting applications.
   • TD stated the system is "not artificial intelligence" and is "standard practice across the industry".

   Still unconfirmed:

   • The bank's monitoring efforts are linked to a similar situation that almost led to a staff revolt at Meta.
   • The monitoring system is intended for employee and wellbeing intelligence.
   confidence 90%