Filet or sirloin? Man says Texas Roadhouse got his steak wrong 3 times
An Illinois customer alleges that an Illinois location of Texas Roadhouse served him a cheaper sirloin instead of a pricier filet mignon three separate times. Kenneth Card shared his experience online, warning other diners that they received a $20 steak instead of a $30 cut. While the viral claim points to repeated mistakes, the restaurant chain has formally responded to the incident. Representatives for Texas Roadhouse acknowledged one steak mix-up occurred, but called the customer's claim of three consecutive errors nearly impossible.
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- ✓ Kenneth Card claims a Texas Roadhouse in Illinois served him sirloin instead of filet mignon three times.
- ✓ Texas Roadhouse confirmed one steak mix-up occurred at the restaurant.
- ✓ The company called the customer's claim of repeated errors nearly impossible.
What changed
Texas Roadhouse confirmed one steak mix-up occurred while disputing the claim of three consecutive errors.
Live updates
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Texas Roadhouse Responds After Customer Claims Wrong Steak Served 3 Times
An Illinois customer alleges that an Illinois location of Texas Roadhouse served him a cheaper sirloin instead of a pricier filet mignon three separate times. Kenneth Card shared his experience online, warning other diners that they received a $20 steak instead of a $30 cut. While the viral claim points to repeated mistakes, the restaurant chain has formally responded to the incident. Representatives for Texas Roadhouse acknowledged one steak mix-up occurred, but called the customer's claim of three consecutive errors nearly impossible.
Why it matters
The dispute highlights the scrutiny restaurant chains face as customer complaints quickly spread across social media platforms. Menu item substitutions between visually similar cuts of meat can raise questions about kitchen accuracy and quality control. The chain addressed the public concern by disputing the frequency of the alleged errors while confirming a single mistake.
What is confirmed
- Kenneth Card claims a Texas Roadhouse in Illinois served him sirloin instead of filet mignon three times.
- Texas Roadhouse confirmed one steak mix-up occurred at the restaurant.
- The company called the customer's claim of repeated errors nearly impossible.
Still unconfirmed
- The customer was served the wrong steak on three separate visits in a row.
What to watch next
- Additional statements from Kenneth Card or Texas Roadhouse regarding the investigation.
- Further evidence or documentation provided by the customer to support the repeated claims.
confidence 85%Sources used for this update (15)
- www.yahoo.com — Yahoo
- Fox News — Man says Texas Roadhouse served him $20 steak instead of pricier filet multiple times
- WBFF — Texas Roadhouse responds to customer's viral claim he was given cheaper steak 3 times
- Yahoo Lifestyle Canada — Texas Roadhouse Responds to Customer’s Viral Claims That He Was Given $20 Steak Instead of the $30 Cut He Ordered 3 Times
- USA Today — Filet or sirloin? Man says Texas Roadhouse got his steak wrong 3 times
- TODAY.com — Man Claims Texas Roadhouse Served Him Cheaper Cut of Steak Instead of Pricier Filet — 3 Times
- Yahoo — Texas Roadhouse Customer Claims He Ordered Filet Mignon 3x And Received Sirloin Instead
- www.yahoo.com — Man Accuses Texas Roadhouse of Swapping Filet Mignon for Cheap Cut of Steak
- www.foxnews.com — Man says Texas Roadhouse served him $20 steak instead of ...
- economictimes.indiatimes.com — Texas Roadhouse steak complaint: Illinois man warns customers ...
- b1057.com — Texas Roadhouse Filet vs. Sirloin Complaint | B105.7
- brobible.com — Can You Get Cut Off At Texas Roadhouse?
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