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Flyers are happier with U.S. airports, despite near record travel levels, J.D. Power report shows

Travelers report higher satisfaction with United States airports despite near record travel levels, according to a J.D. Power report. The new findings highlight how passenger sentiment holds up against heavy crowds. Specific terminals across the country received top marks in the latest ratings, while others landed in last place in the evaluations. Industry analysts continue to track passenger experiences as visitor volumes remain elevated across major transit hubs.

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  • ✓ Flyers are happier with U.S. airports despite near record travel levels, according to a J.D. Power report.
🛡️ Source Corroboration: 5 independent reporting domains (80% confidence) ⏱ Read time: ~2 min

What changed

J.D. Power released its latest airport ratings, revealing updated rankings for top and bottom facilities alongside rising overall passenger satisfaction.

Live updates

  1. J.D. Power Report Shows US Flyers Happier With Airports

    Travelers report higher satisfaction with United States airports despite near record travel levels, according to a J.D. Power report. The new findings highlight how passenger sentiment holds up against heavy crowds. Specific terminals across the country received top marks in the latest ratings, while others landed in last place in the evaluations. Industry analysts continue to track passenger experiences as visitor volumes remain elevated across major transit hubs.

    Why it matters

    Airport satisfaction metrics offer a vital pulse check on national infrastructure during periods of heavy passenger movement. Industry rankings help isolate operational strengths and weaknesses across different terminal sizes. These evaluations guide future travel expectations and highlight facilities managing high volumes effectively.

    What is confirmed

    • Flyers are happier with U.S. airports despite near record travel levels, according to a J.D. Power report.

    Still unconfirmed

    • Phoenix Sky Harbor landed in a specific spot in the new rankings.

    What to watch next

    • Further details on terminal specific scores from the J.D. Power report
    • Official responses from low-ranking airports regarding their standing
    Sources used for this update (5)
    1. CNBC — Flyers are happier with U.S. airports, despite near record travel levels, J.D. Power report shows
    2. USA Today — This Midwest airport was named America's best, according to flyers
    3. Post and Courier — Charleston’s airport named No.1 mid-sized airport in North America on its first try — Here’s why.
    4. NJ.com — These airports, including one on the East Coast, are tied for last place in latest JD Power ratings
    5. azcentral.com — Best US airports ranking is here. Where Phoenix Sky Harbor landed
    confidence 80%
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