iPhone Duo cracks are real, and Apple's 'small number' may not be so small
Apple has acknowledged a hardware defect causing inner display cracks, primarily around the hinge, in a small number of iPhone Duo units. The company issued a memo to Apple Stores and Authorized Service Providers providing guidance on diagnosing and addressing the issue. While Apple describes the affected group as small, Bloomberg's Mark Gurman reports that this could represent thousands of devices experiencing damage during normal use. Affected owners are advised to contact AppleCare. Samsung has responded to the situation by launching Galaxy Z Fold 8 advertisements across four countries.
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- ✓ Apple confirmed a small number of iPhone Duo units have developed cracks in the inner screen, specifically around the hinge.
- ✓ Apple provided technicians at Apple Stores and Authorized Service Providers with guidance to diagnose and address the cracking issue.
- ✓ Samsung launched Galaxy Z Fold 8 advertisements in four countries referencing the iPhone Duo issues.
- ✓ Apple recommends that affected customers contact AppleCare.
What changed
Apple issued formal diagnostic guidance to technicians and acknowledged the hardware fault.
Live updates
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Apple Confirms iPhone Duo Inner Display Cracks
Apple has acknowledged a hardware defect causing inner display cracks, primarily around the hinge, in a small number of iPhone Duo units. The company issued a memo to Apple Stores and Authorized Service Providers providing guidance on diagnosing and addressing the issue. While Apple describes the affected group as small, Bloomberg's Mark Gurman reports that this could represent thousands of devices experiencing damage during normal use. Affected owners are advised to contact AppleCare. Samsung has responded to the situation by launching Galaxy Z Fold 8 advertisements across four countries.
Why it matters
The iPhone Duo is Apple's first foldable phone. These reports of display failure, dubbed Crackgate, emerge alongside severe supply shortages for the device.
What is confirmed
- Apple confirmed a small number of iPhone Duo units have developed cracks in the inner screen, specifically around the hinge.
- Apple provided technicians at Apple Stores and Authorized Service Providers with guidance to diagnose and address the cracking issue.
- Samsung launched Galaxy Z Fold 8 advertisements in four countries referencing the iPhone Duo issues.
- Apple recommends that affected customers contact AppleCare.
Still unconfirmed
- The production yield for the device is 60%.
What to watch next
- Official announcement of a recall or extended warranty program
- Disclosure of the actual failure rate by Apple
- Independent teardown analysis of the hinge mechanism by iFixit
confidence 90%Sources used for this update (13)
- WSJ — ‘I Felt Blind Panic.’ They Opened Their New $2,000 iPhone Duo—and It Broke.
- www.macrumors.com — Apple Alerts Stores to iPhone Duo's Display Cracking Issue
- MacRumors — Apple Alerts Stores to iPhone Duo's Display Cracking Issue
- CNET — Samsung Slices at Apple’s iPhone Duo With Its Z Fold 8 Ad
- Creative Bloq — Are you team Apple or Samsung in the folding phone era?
- PhoneArena — iPhone Duo cracks are real, and Apple's 'small number' may not be so small
- www.phonearena.com — iPhone Duo cracks are real, and Apple's 'small number' may not be so small
- TweakTown — Samsung trolls Apple's iPhone Duo 'crackgate' with Galaxy Z Fold 8 ads across four countries
- shattered.io — Crackgate: 60% Yield Report, Samsung Cashes In [2026]
- macdailynews.com — iPhone Duo ‘Crackgate’ confirmed as real hardware fault on ...
- www.mobilenapps.com — Apple Says Affected iPhone Duo Owners Should Contact ...
- curiouscats.ai — iPhone Duo screen cracks are real, and Apple's 'small number ...
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