https://www.live-feeds.com/feed/mamdani-proposal-targets-ai-customer-service-doom-loops-1Continuously updated, source-cited coverage. https://www.live-feeds.com/feed/mamdani-proposal-targets-ai-customer-service-doom-loops-1https://www.live-feeds.com/feed/mamdani-proposal-targets-ai-customer-service-doom-loops-1#u151672Sat, 24 Oct 2026 10:55:47 +0000New York City has proposed a new rule aimed at curbing customer service doom loops caused by automated systems and artificial intelligence chatbots. The proposal requires companies to explicitly inform consumers when they are interacting with artificial intelligence or other computerized systems. And the measure would mandate that businesses provide an easy off-ramp, swiftly connecting consumers to a human customer service agent if a chatbot fails to fulfill their requests. The Mamdani administration's proposed rule includes fines starting at $525 for noncompliance.Why it mattersAutomated