https://www.live-feeds.com/feed/salesforce-acquires-ai-customer-service-platform-fin-for-3-6-billionContinuously updated, source-cited coverage. https://www.live-feeds.com/feed/salesforce-acquires-ai-customer-service-platform-fin-for-3-6-billionhttps://www.live-feeds.com/feed/salesforce-acquires-ai-customer-service-platform-fin-for-3-6-billion#u1173Tue, 16 Jun 2026 12:21:55 +0000Salesforce has signed a definitive agreement to acquire Fin (formerly Intercom) for $3.6 billion, integrating its AI-powered customer service platform into its Agentforce suite. The move aims to accelerate autonomous agent adoption across enterprises and small businesses. Fin’s AI Agent, built on its proprietary Apex model, handles complex customer queries across multiple channels without human intervention. The deal is subject to customary closing conditions and expected to complete in late 2027.What's confirmed:Salesforce has signed a definitive agreement to acquire Fin for approximately $3. https://www.live-feeds.com/feed/salesforce-acquires-ai-customer-service-platform-fin-for-3-6-billionhttps://www.live-feeds.com/feed/salesforce-acquires-ai-customer-service-platform-fin-for-3-6-billion#u519Tue, 16 Jun 2026 01:16:08 +0000Salesforce has acquired AI customer service platform Fin for $3.6 billion to integrate its technology into Agentforce, its existing AI agent platform. The deal aims to accelerate automation for enterprise clients. Fin, formerly Intercom, was founded in Ireland and employs hundreds of staff. The transaction is expected to finalize in late 2027.What's confirmed:Salesforce acquired Fin, an AI customer service platform, for $3.6 billion to enhance its Agentforce platform, which automates tasks for businesses.Fin was previously known as Intercom and is an Irish-founded company.The acquisition aims