https://www.live-feeds.com/feed/salesforce-acquires-ai-customer-service-platform-fin-for-3-6bContinuously updated, source-cited coverage. https://www.live-feeds.com/feed/salesforce-acquires-ai-customer-service-platform-fin-for-3-6bhttps://www.live-feeds.com/feed/salesforce-acquires-ai-customer-service-platform-fin-for-3-6b#u1775Tue, 16 Jun 2026 22:01:57 +0000Salesforce has acquired AI customer service platform Fin for $3.6 billion to integrate its agentic AI technology into Agentforce, its enterprise automation platform. Fin’s team and proprietary Apex AI model will enhance multi-channel customer service automation. The deal reflects escalating competition among enterprise software firms to deliver production-ready AI agents. Founders and employees will collectively receive half of the acquisition’s total value.What's confirmed:Salesforce agreed to acquire Fin, an AI customer service platform, for $3.6 billion.Fin’s proprietary AI model, Apex, wil