T-Mobile slowed Internet to a crawl for NY low-income users, AG says
New York Attorney General Letitia James and Governor Kathy Hochul announced an agreement with T-Mobile resolving allegations that the carrier slowed internet speeds to a crawl for low-income customers. The settlement requires T-Mobile to remove data caps on its low-cost home internet plans and expand affordable access for vulnerable New Yorkers. Officials said the probe found the company failed to deliver promised service quality to customers relying on subsidized connectivity. T-Mobile has not publicly admitted wrongdoing in the released materials.
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- ✓ New York Attorney General Letitia James and Governor Kathy Hochul announced an agreement with T-Mobile to improve access to affordable home internet for vulnerable New Yorkers.
- ✓ The agreement requires T-Mobile to remove data caps on low-cost home internet plans.
- ✓ The attorney general's office investigated T-Mobile over allegations that it slowed internet service for low-income New Yorkers.
What changed
The state reached a settlement with T-Mobile after the attorney general's probe, replacing the earlier report of alleged violations with a negotiated agreement to remove data caps and expand affordable access.
Live updates
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T-Mobile settles New York probe over slowed low-cost internet
New York Attorney General Letitia James and Governor Kathy Hochul announced an agreement with T-Mobile resolving allegations that the carrier slowed internet speeds to a crawl for low-income customers. The settlement requires T-Mobile to remove data caps on its low-cost home internet plans and expand affordable access for vulnerable New Yorkers. Officials said the probe found the company failed to deliver promised service quality to customers relying on subsidized connectivity. T-Mobile has not publicly admitted wrongdoing in the released materials.
Why it matters
The agreement follows an investigation by the state attorney general into T-Mobile's affordable internet offerings, which serve low-income households across New York. State officials framed the action as protecting residents who depend on low-cost home internet for work, school and healthcare. The prior public record did not detail the specific throttling practices or the number of affected customers.
What is confirmed
- New York Attorney General Letitia James and Governor Kathy Hochul announced an agreement with T-Mobile to improve access to affordable home internet for vulnerable New Yorkers.
- The agreement requires T-Mobile to remove data caps on low-cost home internet plans.
- The attorney general's office investigated T-Mobile over allegations that it slowed internet service for low-income New Yorkers.
Still unconfirmed
- T-Mobile publicly admitted wrongdoing as part of the settlement.
What to watch next
- Final terms of the settlement and any financial penalties imposed on T-Mobile
- Implementation timeline for removing data caps and expanding affordable plan availability
- Whether other carriers face similar scrutiny over low-income internet service quality
confidence 92%Sources used for this update (6)
- Gothamist — T-Mobile slowed Internet to a crawl for NY low-income users, AG says
- WRGB — T-Mobile to remove data caps, expand affordable internet access for New Yorkers
- Yonkers Times — Attorney General James and Governor Hochul Improve Access to Affordable Home Internet for Vulnerable New Yorkers
- thedailystar.com — State strikes agreement with T-Mobile after alleged violations
- Law.com — After NY AG Probe, T-Mobile Agrees to Change Low-Cost Internet Plans
- gothamist.com — Featured News Stories
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