Texas Roadhouse Responds to Customer’s Viral Claims That He Was Given $20 Steak Instead of the $30 Cut He Ordered 3 Times

Live updates

1. 56m ago

   Texas Roadhouse Responds to Viral Steak Claims

   Texas Roadhouse has responded to a customer who posted viral claims online alleging he received a cheaper cut of meat instead of the expensive filet mignon he purchased on multiple visits. TikToker Kenneth Card from Illinois shared his frustration on social media, stating he was served a twenty-dollar steak instead of the thirty-dollar option three separate times. The restaurant chain stated that while it cannot confirm the issue occurred multiple times, staff members resolved the situation directly with Card when he raised the concern.

   Why it matters

   Viral complaints on social media platforms can rapidly damage brand reputation for major restaurant chains, forcing public relations teams to issue statements. Customer disputes regarding food quality and order accuracy often gain traction online when shared by regular patrons. The company addressed the specific incident involving Card after his videos circulated widely across the internet.

   What is confirmed

   • Texas Roadhouse stated that it cannot confirm the customer experienced this issue on multiple occasions.
   • The restaurant stated that when Mr. Card brought the issue to their attention, the team made it right.
   • Kenneth Card is a customer from Illinois who posted viral claims on TikTok regarding his steak orders.

   Still unconfirmed

   • Kenneth Card was served a twenty-dollar steak instead of a thirty-dollar filet mignon three separate times at Texas Roadhouse.

   What to watch next

   • Any additional statements from Kenneth Card regarding the resolution with Texas Roadhouse
   • Potential changes to quality control or order verification procedures at Texas Roadhouse locations
   Sources used for this update (10)

   1. www.foxnews.com — Fox News - Breaking News Updates | Latest News Headlines | Photos...
   2. Yahoo — Texas Roadhouse Responds to Customer’s Viral Claims That He Was Given $20 Steak Instead of the $30 Cut He Ordered 3 Times
   3. Fox News — Man says Texas Roadhouse served him $20 steak instead of pricier filet multiple times
   4. WBFF — Texas Roadhouse responds to customer's viral claim he was given cheaper steak 3 times
   5. MARCA — Viral: He ordered a $30 filet mignon at Texas Roadhouse and claims they served him a cheaper cut for the third time
   6. The Economic Times — What is Kenneth Card’s Texas Roadhouse complaint? TikToker claims he got the wrong steak 3 times. Here’s w
   7. Hindustan Times — Kenneth Card, loyal Texas Roadhouse customer from Illinois, was served $20 steak despite ordering the $30 one
   8. New York Post — Texas Roadhouse diner claims restaurant tried to dupe him with cheaper cuts of steak: ‘Shame on you’
   9. www.aol.com — Texas Roadhouse Responds to Customer’s Viral Claims That He Was Given $20 Steak Instead of the $30 Cut He Ordered 3 Times - AOL
   10. wlos.com — Texas Roadhouse responds to customer's viral claim he was given cheaper steak 3 times
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