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This is the worst-rated McDonald’s in the US. See why customers have reviewed it so poorly

A McDonald's located on North 163rd Avenue in Surprise, Arizona, is the lowest-rated location in the United States. The restaurant holds an average Google rating of 1.55 stars. SEO Backlinks founder Oliver Weston stated that Google star ratings are the primary differentiator between locations since menus and prices remain consistent. Customers cited horrendous drive-thru times and poor service as primary reasons for the low score. Conversely, Texas is home to the highest-rated McDonald's in the country according to data analyzing 20 million reviews.

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  • ✓ The McDonald's on North 163rd Avenue in Surprise, Arizona, is the worst-rated in the US.
  • ✓ The Surprise, Arizona, location has an average Google rating of 1.55 stars.
  • ✓ Texas is home to the best-rated McDonald's in America.
  • ✓ The rankings were derived from Google Maps listings by SEO Backlinks.
🛡️ Source Corroboration: 8 independent reporting domains (90% confidence) ⏱ Read time: ~2 min

What changed

SEO Backlinks released a ranking of US McDonald's locations based on Google Maps average ratings.

Live updates

  1. Arizona McDonald's Named Worst-Rated in US Based on Google Reviews

    A McDonald's located on North 163rd Avenue in Surprise, Arizona, is the lowest-rated location in the United States. The restaurant holds an average Google rating of 1.55 stars. SEO Backlinks founder Oliver Weston stated that Google star ratings are the primary differentiator between locations since menus and prices remain consistent. Customers cited horrendous drive-thru times and poor service as primary reasons for the low score. Conversely, Texas is home to the highest-rated McDonald's in the country according to data analyzing 20 million reviews.

    Why it matters

    The ranking relies on Google Maps listings analyzed by SEO experts to measure customer satisfaction. This data highlights regional disparities in franchise performance across the US. It reflects a broader trend of using aggregate web reviews to benchmark service quality.

    What is confirmed

    • The McDonald's on North 163rd Avenue in Surprise, Arizona, is the worst-rated in the US.
    • The Surprise, Arizona, location has an average Google rating of 1.55 stars.
    • Texas is home to the best-rated McDonald's in America.
    • The rankings were derived from Google Maps listings by SEO Backlinks.

    Still unconfirmed

    • One reviewer described the Surprise location as having the worst service of any McDonald's.
    • A customer claimed drive-thru times are horrendous at the Surprise location even during low traffic.

    What to watch next

    • Responses from McDonald's corporate or the Surprise franchise owner regarding the rating.
    • Updates to the Google Maps rating for the North 163rd Avenue location.
    • Further breakdowns of the 20 million reviews by USA Today.
    Sources used for this update (8)
    1. WBRC — This is the worst-rated McDonald’s in the US. See why customers have reviewed it so poorly
    2. USA Today — The best and worst McDonald’s in America, ranked by 20M reviews
    3. AZ Family — Surprise is home to America’s worst-rated McDonald’s
    4. Phoenix New Times — ‘Every McDonald’s is the worst McDonald’s in Arizona’
    5. USA Today — I'm lovin' it! Texas is home to America's best McDonald's
    6. www.wsfa.com — This is the worst-rated McDonald’s in the US. See why ...
    7. www.independent.co.uk — The least favorite McDonald’s locations in America ranked
    8. policywire.substack.com — Data Reveals America’s Lowest-Rated McDonald’s Locations
    confidence 90%
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