Germany is modernizing automation programs amid new challenges

ISG Provider Lens study: After many established processes were thrown out of balance due to the pandemic, Germany, the heavyweight in industrial automation, is now also catching up in business automation

Companies in Germany have increased their efforts in the area of ​​advanced automation and digital transformation after the corona pandemic led to new challenges that created significant deficits in the field of enterprise automation. That’s according to a new study released today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.

The study “2022 ISG Provider Lens Intelligent Automation Services report for Germany shows that the demand for intelligent solutions for enterprise automation is increasing, while recent geopolitical events and economic uncertainties are causing some companies to reconsider their automation investment decisions. Some companies are looking now for service providers that support end-to-end automation that can scale out quickly.

“Companies in Germany are starting to rethink automation by taking a closer look at the processes to be automated and whether they are performing as expected,” says Chip Wagner, CEO of ISG Automation. “This approach forms the next generation of automation, is already gaining ground in some large companies and holds strong growth potential for the next few years.”

Germany has long been a leader in industrial automation. However, the country has fallen behind others in the field of enterprise automation. As organizations have been forced to adapt to remote working and building new business capabilities during the pandemic, enterprise automation has quickly become a mission-critical requirement, ISG said. Traditional skepticism about digital technologies, especially AI, and concerns that human workers could be replaced have slowed the adoption of enterprise automation in Germany. Only recently has there been a significant increase in investment.

Poor returns from previous automation projects have prompted a number of German companies to pool their activities in enterprise-wide automation programs and base those programs on new integrated platforms that combine robotic process automation, intelligent document processing, conversational AI and other components, the report says.

“In order to be competitive, companies need a degree of automation that above all enables smooth order processing and maximum customer orientation,” says Jan Erik Aase, Partner and Global Leader, ISG Provider Lens Research. “Service providers help companies to drive the necessary changes.”

According to the study, there is a growing willingness among companies in Germany to switch to AI-supported operating models (AIOps) in the area of ​​legacy IT. This trend is accelerating as cloud adoption grows, AI tools improve, and organizations seek to strengthen their cybersecurity. However, companies making this transition face a number of challenges. These include integration problems, the shortage of skilled workers and the limited availability of data.

The 2022 ISG Provider Lens Intelligent Automation Services report for Germany study evaluates the capabilities of 36 providers in three market segments. These are “Intelligent Enterprise Automation”, “Artificial Intelligence for IT Operations (AIOps)” and “Next-Gen Automation”.

The study ranks Accenture, Atos, Capgemini and TCS as leaders in all three market segments. Cognizant and Infosys each receive this rating in two segments. Arvato, CGI, DATAGROUP, DXC Technology, IBM, NTT DATA, PwC, T-Systems and Wipro are “leaders” in one segment each.

In addition, Deloitte and Wipro are each referred to as “Rising Star” in one segment. According to ISG’s definition, these are companies with a promising portfolio and high future potential.

An edited version of the study is available for download from Capgemini.

The 2022 ISG Provider Lens Intelligent Automation Services report for Germany is available to subscribers and individual purchasers on this website.

About ISG Provider Lens

The ISG Provider Lens Quadrant series of studies is the only provider comparison of its kind that combines empirical, data-driven research and market analysis with real-world experiences and observations from ISG’s global consulting team. Companies receive a wealth of detailed data and market analyzes that make it easier for them to select suitable sourcing partners. In turn, ISG consultants use the reports to review their own knowledge of the market and to advise ISG business customers. The study is currently examining global providers, primarily in Europe and the USA, Canada, Brazil, the UK, France, Benelux, Germany, Switzerland, Scandinavia, Australia and Singapore/Malaysia. Other markets will be added in the future. Visit this website for more information on the ISG Provider Lens market research.

An accompanying series of studies, the ISG Provider Lens Archetype Reports, is the first of its kind to evaluate providers from the perspective of specific customer segments.

About Information Services Group (ISG)

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. As a trusted business partner to over 800 customers, including more than 75 of the world’s top 100 companies, ISG helps enterprises, public organizations, and service and technology providers achieve operational excellence and accelerate growth. The company’s focus is on services in the context of digital transformation, including automation, cloud and data analytics, sourcing consulting, managed governance and risk services, network operating company services, design of technology strategy and operations, change Management and market research and analysis in the fields of new technologies. Founded in 2006, ISG, based in Stamford, Connecticut, employs over 1,300 digital-savvy professionals and operates in more than 20 countries. ISG’s global team is known for its innovative thinking, valued market voice, deep industry and technology expertise, and world-leading market research and analysis resources powered by the industry’s most comprehensive market data. Visit for more information.


Press contact

Philipp Jaensch, ISG

+49 151 730 365 76

Matthias Longo, Palmer Hargreaves for ISG

+49 152 341 464 63

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