On Call The working week can be ugly, which is why The Register beautifies each Friday morning with a new instalment of On Call, the reader-contributed column in which we tell your tales of tech support splendor.
This week, meet a reader who asked to be Regomized as “Terry” and told us about the job he had in the late 2000s providing tech support for students and teachers.
Strangely, the job wasn’t attached to the IT department. But that team didn’t mind because they were massively overworked.
To earn his users’ trust, Terry would help staff by fixing their personal devices and he developed a reputation as a solid citizen, which helped him to negotiate frequent management changes.