An ambulance service has changed its call procedures after the death of a woman in her 80s who called 111 and said she was unable to move from her chair.
Sandra Millard, 81, from Southcote Lane, Reading, was suffering from sepsis, infected leg ulcers as well as heart and kidney disease in May 2024.
Corner Robert Simpson said after her initial call a clinician tried to call her back four times, but Ms Millard’s phone was engaged and no ambulance was sent.
South Central Ambulance Service (SCAS) said it had changed its procedures so in the future all immobile patients would be asked the same questions.
Mrs Millard was found dead the day after she called 111 by a neighbour.
In a prevention of future death report Mr Simpson said he had “matters of concern” and there was “a risk that future deaths could occur unless action is…