In the implementation of Resolution No. 55-NQ/TW Despolitburos of February 11, 2020, the strategic direction of the National Energy Development Vietnam by 2030 with a vision by 2045 and Resolution No. 57-NQ/TW of the Politburos of December 22, 2024 for breaking into science, technology, innovation and national digital transformation has a comprehensive Digital transformation in connection with the strategy for sustainable and intelligent energy development. For Petrolimex, digital transformation is one of the most important, groundbreaking solutions to improve production and business efficiency, to improve the customer experience and to optimize system further processes.
With these orientations, Petrolimex has developed a strategy for digital transformation by 2030 with a vision by 2045. Integration of top technology into all operating areas, from sales to logistics to internal management.
In the past two years (2023 and 2024) Petrolimex has successfully implemented many key projects. A typical example is the use of electronic bills for every sale – a breakthrough in increasing transparency, risk management and improving the customer experience. At the same time, the group is driving automation in camps and petrol stations, develops a cashless payment system with integrated RFID technology and intelligent cameras, uses the order management system SMO and intelligent BI reporting, extends digital offices and uses software systems such as SAP-ERP, EGAS, PLXID and mobile applications.
Petrolimex has successfully integrated many modern payment methods such as bank cards, e-wallets and QR codes. This corresponds to the increasing needs of customers and ensures comfort and security for transactions. This is also proof of the quick adaptation of the group to the trend towards intelligent consumption. Digitization goes beyond business and includes comprehensive data management. Petrolimex has developed a modern data report and analysis system that supports strategic decisions based on more precise and current data.
In the period 2025–2030, Petrolimex prepares the synchronous introduction of modern technologies and the further automation of operation and control. Accordingly, Petrolimex will implement a number of key projects, such as: Installation of automatic level indicators at warehouse tanks, checking of pumps at petrol stations, researching solutions to avoid erroneous petrol imports, use of the below filling technology for tank trolley and testing of measuring devices according to the coriolis principle in road transport. The group also prepares the introduction of an automatic payment system with RFID technology and intelligent cameras at 100 petrol stations with many customers in big cities such as Hanoi, Hai Phong, because Nang, NHA Trang, Ho-Chi-Minh-Stadt and Can Tho-with the aim of building up a model of intelligent, modern petrol stations. Smo application management; Upgrade app Petrolimex version 2; Update the user interface and functions of the digital office. Intelligent BI reporting; Conversion of digital documents of the group’s internal management regulations …
In addition, Petrolimex also promotes the use of artificial intelligence (AI) in a number of areas such as: inventory optimization and logistics; Analysis of consumer behavior to personalize services; Quality monitoring and risk management, market simulation, support in the forecast of oil prices and resource planning according to various scenarios … In addition, Petrolimex has organized compulsory training for AI application for all employees, from managers to workers, to improve the labor productivity and adaptability to technology.
Over the next ten years, the development strategy sought by Petrolimex is expected to be based on three main pillars, including the pillars of technology and data. Accordingly, Petrolimex intelligent management, a data platform and digital operation will implement. In particular, Petrolimex Ki and Big Data uses in the company to analyze demand forecasts, optimize inventory and supply chains and to set flexible sales prices according to regions. Automatize transaction processing, logistics, invoicing and quality control in the shop. The goal is that AI is used in most important decision -making phases by 2028 and 100 %by 2030.
Petrolimex also focuses on using customer data. Building a CRM customer relationship management system-energy-integration of transaction data, behavior, location, vehicle; Introduction of a national platform for analyzing energy consumption for market planning, marketing and public order. In addition, the group focuses on the development of the digital platform Petrolimex+; including the development of a uniform mobile app for consumers for payment, location, maintenance registration and charging plan; A digital dashboard system (visual control panel that helps with the synthesis and representation of data in the form of diagrams, tables or indicators) supports the company manager in monitoring performance, stocks, sales and market trends in real time.
With the vision of becoming the leading energy group of Vietnam for green, clean, high-quality and environmentally friendly energy products based on the technology platform 4.0, it is expected that the comprehensive digital transformation strategy of Petrolimex in 2025 and in the following years contributes to supporting business management and administration and the production and business efficiency of the entire group improved.
According to VNA
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