By Jack Reaney SENIOR EDITOR
Residents in the Big Sky County Water and Sewer District will see per-gallon water use rates rise 5% beginning July 1, plus base rate and sewer rate hikes outlined in the district’s five-year plan to match customer rates with rising operating costs. In July 2026, rates will increase by the same margin again.
“As a ratepayer myself, I’m very much interested in where we’re spending our dollars, and why these rates are going up,” District Clerk Amy Sand said during a May 20 public hearing regarding rate increases. The BSCWSD board moved forward toward final approval of the rate changes, which will be voted on in their June 17 meeting.
Sand summarized the widespread inflation and increased cost of a more expensive plant as reasons. “We’re producing a higher quality product and we have more resources for our community, but the cost of that has gone up significantly… I feel like the board is really taking a very moderate proposed rate increase here to try and cover those costs.”
As costs rise, the district is encouraging customers to sign up for WaterSmart, a free water-use-tracking software that allows customers to keep tabs on their water use and pushes alerts in case of water leaks—just one running toilet can consume more than 135 gallons per hour, and local users often call the district to praise the software for sparing them an expensive leak. The system can also process online bill payments.
“Sign up for WaterSmart if you haven’t already done so,” Sand said. “… Our adoption is really good, and it works very well.”
The district is proud to report its customers enroll in WaterSmart at one of the highest rates of any community in the country, with 55% of customers using the program compared to an average rate of 34% adoption.
Water Superintendent Jake Porter reflected on his initial “guinea pig” use of WaterSmart. Within a week of signing up, he received an alert about a running toilet.
“Got an alert and got an email… ran over to my house and fixed it,” Porter said. “Saved me a bunch of money.”
A Meadow Village homeowner shared a testimonial with the district, forwarded to EBS via email: “Thank you so much for the alert. I had a busted flush valve in a guest bathroom. Wouldn’t have caught it until bill came.”
In the first three months of 2025, the system sent 156 alerts via text and email to notify customers of possible continuous water usage. “These alerts help residents catch issues early and prevent high bills or property damage,” Sand wrote in an email to EBS.
Rates will continue to be charged on a tiered system, increasing from $4.17 to $6.24 per thousand gallons when residential use exceeds 20,000 gallons per quarter—the increased rate only applies to additional gallons in the higher tier.
The rate rises again to $8.76 after 40,000 gallons, and finally to $12.26 after 60,000 gallons.
The thresholds are higher—30,000, then 60,000 and 80,000—for commercial use, with slightly higher rates shown in the table.
“And that’s to really encourage folks to save,” Sand said. “And it works.”

District Finance Officer Terry Smith justified the rate increases during the May 20 hearing—which saw participation from only one member of the public.
“We are local government, and we have to follow the Montana Code, and the rates that we charge must be sufficient to cover the operating charges of the district,” Smith said.
Smith and Sand explained the rate increases in greater detail in an April interview with EBS, including commentary on the impact of legal fees—despite prevailing in every lawsuit, numerous battles have cost the district nearly $3 million in the past six years.
And although the new WRRF comes with higher operating costs, the district is pleased with the quality of wastewater treatment in the first year since opening in April 2024.
date: 2025-05-24 01:48:00
Table of Contents
- Navigating Rising Water Costs: How Tracking software Can Help
- Understanding the Roots of Rising Water Rates
- Why Water and sewer Districts Advocate for Tracking Software
- Benefits of Implementing Water Usage Tracking Software
- Types of Water Usage Tracking software Available
- Practical Tips for Choosing and Using Tracking Software
- Case Studies: Success Stories with Water Tracking Software
- Overcoming Common Challenges
- The Future of Water Management: Smart Technologies and Tracking
- Frist-Hand Experience: A User’s Perspective
- Budgeting for Water Efficiency: A Cost Breakdown
- Water Usage and Your Budget: Sample Budget Table
- resources for Further Learning
Across the nation, homeowners and businesses are facing a concerning trend: rising water and sewer rates. This surge is driven by a combination of factors, including aging infrastructure, increased demand, and the growing need for stringent water quality standards. In response, many water and sewer districts are actively encouraging the adoption of water usage tracking software as a proactive measure to help customers better understand and manage their consumption. This article delves into the reasons behind this push, the benefits of using tracking software, and practical tips for effectively leveraging these tools.
Understanding the Roots of Rising Water Rates
Before we explore the solutions, it’s crucial to understand the underlying causes of the problem. here are some key factors contributing to the increase in water and sewer rates:
- Aging Infrastructure: Many water and sewer systems were built decades ago and are now nearing the end of their lifespan. Repairing or replacing these systems requires notable investment.
- Increased Demand: Population growth and urbanization are putting increased strain on existing water resources, leading to higher production and distribution costs.
- Stricter Regulations: Environmental regulations are becoming more stringent, requiring water districts to invest in advanced treatment technologies to ensure water quality standards are met. These technologies come with a hefty price tag.
- Drought and Water Scarcity: In regions facing drought conditions, the cost of sourcing and treating water increases dramatically, pushing rates upward.
- Inflation and Rising Energy Costs: Like any other industry, water and sewer districts are affected by inflation and rising energy costs, both of which contribute to higher operational expenses.
Why Water and sewer Districts Advocate for Tracking Software
Faced with the challenge of rising rates, water and sewer districts recognize that empowering customers with details is a critical step towards promoting water conservation and managing costs. Tracking software offers a transparent view of water usage patterns, allowing individuals and businesses to identify areas where they can reduce consumption and save money. Here’s why districts are actively encouraging its adoption:
- Promoting Conservation: Tracking software raises awareness about water consumption habits, motivating users to adopt water-saving behaviors.
- Reducing Waste: By identifying leaks and inefficiencies, users can take corrective action to minimize water waste and lower their bills.
- Informing Ratepayers: Providing clear data on water usage helps ratepayers understand their bills and fosters trust in the water district.
- Supporting Data-Driven Decision Making: Aggregate data from tracking software can provide valuable insights for water districts,enabling them to optimize their operations and plan for future water needs.
- Enhancing Customer Service: With access to real-time usage data, customer service representatives can provide more accurate and personalized assistance to ratepayers.
Benefits of Implementing Water Usage Tracking Software
for individual users, the benefits of implementing water usage tracking software are numerous and impactful:
- Early Leak Detection: Tracking software can detect unusual water usage patterns that may indicate leaks, allowing users to address the problem quickly and prevent costly water damage.
- Understanding Usage Patterns: Users can see how their water consumption varies throughout the day,week,or month,helping them identify peak usage times and areas for enhancement.
- Setting Conservation Goals: Many platforms allow users to set water conservation goals and track their progress over time, providing motivation and accountability.
- comparing Usage to Similar Households: Some software offers benchmarking features that allow users to compare their water consumption to that of similar households in their area, providing valuable context and insights.
- Lower Water Bills: By identifying and addressing inefficiencies, users can significantly reduce their water consumption and lower their monthly water bills.
- Environmental Impact: Reducing water consumption contributes to water conservation efforts, helping to protect our planet’s precious resources.
Types of Water Usage Tracking software Available
The market offers a variety of water usage tracking software options, ranging from simple mobile apps to sophisticated smart home systems. Here’s a brief overview of some common types:
- Utility Company Apps: Many water and sewer districts offer their own mobile apps that provide real-time usage data, bill payment options, and conservation tips.
- Smart Home Water Monitoring systems: these systems typically consist of a flow meter installed on the main water line and a connected device that transmits usage data to a mobile app or web dashboard.
- DIY Monitoring Solutions: Users can also create their own water monitoring systems using readily available sensors and open-source platforms like Arduino or Raspberry Pi.
- Third-Party Apps: Several third-party apps connect to compatible smart home devices and provide detailed water usage analytics.
- Whole House Monitoring System: These advanced systems monitor water usage at individual fixtures and appliances, providing a highly granular view of consumption patterns.
Practical Tips for Choosing and Using Tracking Software
Selecting the right water usage tracking software is crucial for maximizing its benefits. Here are some practical tips to consider:
- Compatibility: ensure that the software is compatible with your existing water meter and smart home devices.
- Features: consider the features that are most important to you, such as leak detection, goal setting, and benchmarking.
- Ease of Use: Choose software that is intuitive and easy to use, both on your mobile device and computer.
- Cost: Evaluate the cost of the software and any associated hardware, and compare it to the potential savings on your water bill.
- Data Privacy: Review the software’s privacy policy to ensure that your data is protected.
- Read Reviews: Before committing to a specific brand or platform, check online reviews. These will help inform your understanding of the usability and helpfulness potential.
Once you’ve selected your software, follow these tips for effective usage:
- Set Up Alerts: Configure alerts to notify you of unusual water usage or potential leaks.
- Regularly Monitor Usage Data: Review your water usage data regularly to identify areas for improvement.
- Investigate Unusual Spikes: If you notice any sudden spikes in your water consumption, investigate the cause immediately.
- Adjust Your Habits: Based on your usage data, make adjustments to your water-using habits, such as taking shorter showers, fixing leaky faucets, and watering your lawn more efficiently.
Case Studies: Success Stories with Water Tracking Software
Several communities and individuals have successfully implemented water usage tracking software to achieve significant water savings and cost reductions. Here are a few examples:
- City of Santa Rosa, California: Implemented a city-wide smart meter program with a customer portal, resulting in a 15% reduction in overall water consumption.
- Homeowner in Austin, Texas: Installed a smart home water monitoring system and identified a hidden leak in their irrigation system, saving hundreds of dollars per month.
- Commercial business in Denver, Colorado: Implemented water tracking software to identify and eliminate water waste in their manufacturing process, resulting in a 20% reduction in their water bill.
Overcoming Common Challenges
While the benefits of water tracking software are clear, some common challenges can hinder successful implementation:
- Data Overload: The sheer amount of data provided by tracking software can be overwhelming. Focus on key metrics and set realistic goals.
- Technical Difficulties: Setting up and troubleshooting tracking software can be challenging for some users. Seek technical support from the software provider or your water district.
- Lack of Engagement: Users may lose interest in tracking their water usage over time. Set reminders,gamify the experience,and celebrate milestones to stay motivated.
- Privacy Concerns: Some users may have privacy concerns about sharing their water usage data. Choose vendors with solid privacy policies and data security measures.
The Future of Water Management: Smart Technologies and Tracking
Water usage tracking software is just one piece of the puzzle in the future of water management.as technology continues to advance, we can expect to see even more sophisticated tools and strategies for conserving water and improving water quality. Here are some trends to watch for:
- Smart Water Meters: Smart water meters with two-way interaction capabilities will become increasingly common, providing real-time usage data and enabling remote shut-off capabilities.
- Artificial Intelligence (AI): AI algorithms will be used to analyze water usage data and provide personalized recommendations for conservation.
- Predictive Analytics: Predictive analytics will be used to forecast water demand and identify potential infrastructure problems before they occur.
- Water Recycling and Reuse: Water recycling and reuse technologies will become more widespread, reducing the demand for freshwater resources.
- Community-Based Water Management: Community-based water management initiatives will become more important,empowering local communities to take control of their water resources.
Frist-Hand Experience: A User’s Perspective
I recently installed a smart water meter with tracking capabilities in my own home, and the experience has been eye-opening. Initially, I was curious to see how much water my household was actually consuming. The app provided by the utility company offers highly granular data, breaking down usage by day, week, and month.
one of the first things I noticed was a consistent spike in water consumption every morning, coinciding with everyone taking showers.This prompted us to be more mindful of shower times. Another surprising discovery was a small, but persistent, leak in one of our toilets that was costing us a noticeable amount each month. The software immediately alerted me to a continuous water use well above my average. Fixing that simple leak paid for the initial investment of my smart meter.
Beyond the financial savings, the biggest benefit has been the increased awareness of our water usage. It has transformed our household into a more conscious consumer of water. We communicate now more effectively when planning the usage of water.
Budgeting for Water Efficiency: A Cost Breakdown
Investing in water efficiency doesn’t have to break the bank. There are several options available to suit different budgets, starting with simple habits and moving towards technological solutions. Here’s a general cost breakdown:
- Low-Cost:
- Fixing leaky faucets and toilets: Minimal cost, mostly DIY with inexpensive parts.
- low-flow showerheads and faucet aerators: $10- $30 per fixture
- Water-saving habits (shorter showers, turning off the tap while brushing): Free!
- Mid-Range:
- smart water meters with basic tracking: $50 – $200
- Rain barrels for garden watering: $80-$200
- Upgrading to WaterSense-certified appliances (toilets, washing machines): $200 – $800+ per appliance
- High-end:
- Whole-house water monitoring systems: $300+
- Smart irrigation controllers with weather-based adjustments: $200+
- Greywater recycling systems: $1000 + (requires professional installation)
Water Usage and Your Budget: Sample Budget Table
| Category | Average Use (Gallons/Month) | % total household usage |
|---|---|---|
| Toilet Flushing | 1,500 | 27% |
| Showers | 1,200 | 22% |
| Laundry | 700 | 13% |
| Leaks | 500 (average, perhaps much higher) | 9% |
| irrigation | 1,000 (seasonal) | 18% |
| Other Uses | 600 | 11% |
Note: Averages may vary based on household size, habits, and geography.
resources for Further Learning
To deepen your knowledge and take proactive steps towards efficient water management, here’s a list of helpful resources:
- The Environmental protection Agency (EPA): The EPA’s WaterSense program offers valuable information on water-efficient products and practices.
- Local Water Utility Websites: Check your local water utility website for resources specific to your region, including rebates, conservation tips, and tracking software recommendations.
- Water Research Foundation: The WRF provides research and educational materials on water-related topics, including conservation, treatment, and infrastructure.
- American Water Works Association (AWWA): The AWWA is a professional association for water professionals, offering training, conferences, and publications.
- irrigation Association: If you have a irrigation system in place, consult with the IA for best irrigation practices.
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