Our technology editor answers your trickiest tech questions
Check for an update: a Galaxy S23
My phone keeps freezing and turning itself off. It does this about four or five times a day. It’s a Samsung and it’s about five years old. Is there some way to fix it myself?
— Lorraine O’Connor
Answer
If possible, try to check that it’s up to speed with the latest Android update from Samsung. You can check this by going into ‘settings’ and then ‘software update’. It should tell you what version you are and whether you need to update it. (Don’t worry, updates are free.)
Sometimes an older version of a phone’s interface can cause it to glitch a little bit. If that doesn’t fix it, try shutting the phone off completely for a minute or so and turning it back on. I…