Blackmagic Design has issued an official recall for early units of its PYXIS 12K cinema camera, and the way the company handled it deserves attention. Instead of minimizing the issue or hiding behind firmware updates, Blackmagic chose a rare path in the camera industry. Full transparency and a free hardware upgrade for affected users.
Blackmagic PYXIS 12K cameras manufactured before serial number 14221337 are included in the recall. According to Blackmagic, approximately 10 percent of these cameras can show image artifacts when pushing certain settings. The cause is not related to user operation or software. It comes from a tolerance variation in an electronic component on the sensor board. Below is the formal statement:
Today,…