Sometimes Lorna Grinnell-Moore, a nurse in Birmingham, gets the phone slammed down on her. Often, she has to listen to the most outlandish conspiracy theories and, on one occasion, she recalls being verbally abused.
“There’s always going to be ones like that, who just don’t want to hear, and you feel you’ve failed.”
But this is all part of the day job for Lorna. She’s been calling families whose children have missed out on measles, mumps and rubella (MMR) vaccinations to persuade them to get immunised. Low vaccination rates mean the disease has been able to spread in the city, mainly among children under 10 years old.
Lorna’s been here before – she was part of a team of NHS workers that made 13,000 calls in just three months after a surge in measles cases in late 2023 affected hundreds of children. These conversations…