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● LIVE Updated 45m ago · 15 sources tracked

Apple to replace iPhone 18 Pro Max facing AT&T glitch (AAPL)

Apple is replacing iPhone 18 Pro Max devices with a glitch on AT&T's network. The issue causes the phone to lose cellular service and display SOS mode. Affected users can get a new device for free. The problem seems to be hardware-related and can't be fixed with software updates.

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  • ✓ Apple confirmed an issue with iPhone 18 Pro Max devices on AT&T's network.
  • ✓ The issue causes iPhone 18 Pro Max devices to lose cellular service and display SOS mode.
  • ✓ Apple will replace affected iPhone 18 Pro Max devices for free.
  • ✓ The problem seems to be hardware-related and can't be fixed with software updates.
🛡️ Source Corroboration: 15 independent reporting domains (100% confidence) ⏱ Read time: ~2 min

What changed

Apple acknowledged the issue and announced a replacement program for affected devices.

Live updates

  1. Apple to replace iPhone 18 Pro Max with AT&T glitch

    Apple is replacing iPhone 18 Pro Max devices with a glitch on AT&T's network. The issue causes the phone to lose cellular service and display SOS mode. Affected users can get a new device for free. The problem seems to be hardware-related and can't be fixed with software updates.

    Why it matters

    The issue affects a small number of iPhone 18 Pro Max users on AT&T's network in the US. Apple has confirmed the problem and is providing replacements. The glitch is causing inconvenience to users who recently upgraded to the new iPhone model.

    What is confirmed

    • Apple confirmed an issue with iPhone 18 Pro Max devices on AT&T's network.
    • The issue causes iPhone 18 Pro Max devices to lose cellular service and display SOS mode.
    • Apple will replace affected iPhone 18 Pro Max devices for free.
    • The problem seems to be hardware-related and can't be fixed with software updates.

    What to watch next

    • Further details on the cause of the glitch
    • The number of affected iPhone 18 Pro Max devices
    • Any potential compensation for affected users
    Sources used for this update (14)
    1. PCMag — Apple Confirms AT&T iPhone 18 Pro Max Problems. You Might Need a New Phone
    2. Bloomberg.com — Apple iPhone 18 Pro Max AT&T Glitch Requires Device Replacements
    3. AppleInsider — If your iPhone 18 Pro Max always says SOS, you need to get it replaced
    4. CNET — iPhone 18 Pro Max Can’t Make a Call on AT&T? Apple Says It Will Replace It for Free
    5. MacRumors — Apple Says iPhone 18 Pro Max Users With AT&T Cellular Issue Need to Have Device Replaced
    6. Seeking Alpha — Apple to replace iPhone 18 Pro Max facing AT&T glitch (AAPL)
    7. Macworld — Apple confirms iPhone cellular issue, admits affected units can’t be fixed
    8. Engadget — Apple's iOS 27.0.1 Update Arrives With Fixes For Face ID And Touchscreen Issues
    9. 9to5mac.com — Apple confirms iPhone 18 Pro Max AT&T cellular issues ...
    10. www.engadget.com — Apple Acknowledges AT&T Network Bug On iPhone 18 Pro Max
    11. yellow.com — What Is Breaking iPhone 18 Pro Max On AT&T? Apple Has Not Given An Answer
    12. finance.yahoo.com — Apple iPhone 18 Pro Max AT&T Glitch Requires Device Replacements
    confidence 100%
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