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● LIVE Updated 2h ago · 19 sources tracked

Some iPhone Duo displays are cracking, seemingly all in the same way

Newly launched iPhone Duo displays are suffering from cracked inner screens on launch day, prompting user complaints dubbed Crackgate. Some buyers report screens breaking along the hinge within hours of unboxing and even before setup finishes. Apple is directing affected users to contact AppleCare for device replacements and has shared diagnostic guidance with Apple Stores and Authorized Service Providers. Meanwhile, replacement stock remains scarce and competitors like Samsung are mocking the issue.

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  • ✓ Apple has acknowledged the iPhone Duo inner-display issue and instructed users to contact AppleCare for a replacement.
  • ✓ Apple distributed a memo to Apple Stores and Apple Authorized Service Providers providing technician guidance on diagnosing the display cracking issue.
  • ✓ Customers report that the iPhone Duo screens are cracking along the hinge.
  • ✓ Bloomberg verified customer reports of early cracks on the iPhone Duo.
🛡️ Source Corroboration: 19 independent reporting domains (90% confidence) ⏱ Read time: ~2 min

What changed

Apple issued an internal memo to retail stores and service providers detailing how to diagnose and address the inner display cracking problem.

Live updates

  1. iPhone Duo Screens Crack Along Hinge

    Newly launched iPhone Duo displays are suffering from cracked inner screens on launch day, prompting user complaints dubbed Crackgate. Some buyers report screens breaking along the hinge within hours of unboxing and even before setup finishes. Apple is directing affected users to contact AppleCare for device replacements and has shared diagnostic guidance with Apple Stores and Authorized Service Providers. Meanwhile, replacement stock remains scarce and competitors like Samsung are mocking the issue.

    Why it matters

    The newly released device costs $2,000, raising stakes for early adopters experiencing hardware failures straight out of the box. Engineers and YouTubers have begun examining the hardware to identify potential structural flaws. Apple is responding directly through retail channels to manage the growing volume of customer complaints.

    What is confirmed

    • Apple has acknowledged the iPhone Duo inner-display issue and instructed users to contact AppleCare for a replacement.
    • Apple distributed a memo to Apple Stores and Apple Authorized Service Providers providing technician guidance on diagnosing the display cracking issue.
    • Customers report that the iPhone Duo screens are cracking along the hinge.
    • Bloomberg verified customer reports of early cracks on the iPhone Duo.

    Still unconfirmed

    • Breakages may be caused by an issue where a part of the hinge pushes up against the inside screen.
    • Replacement stock for damaged units is scarce.

    What to watch next

    • Official technical root cause findings from Apple
    • Availability improvements for replacement units
    • Store traffic data regarding actual return rates versus online complaints
    Sources used for this update (21)
    1. 9to5mac.com — 9to5Mac - Apple News & Mac Rumors Breaking All Day
    2. 9to5google.com — 9to5Google - Google news, Pixel, Android, Gemini, Home, more
    3. www.creativebloq.com — I'm a creative professional, and the Xiaomi 17T Pro is one of the best camera phones ever made | Creative Bloq
    4. mashable.com — The latest Samsung Galaxy S27 Ultra rumors and leaks: Everything we know so far
    5. Mashable — Uh-oh: iPhone Duo displays are reportedly cracking along the hinge on launch day
    6. The Verge — The first broken iPhone Duos are here
    7. AppleInsider — YouTubers break the iPhone Duo, but stores aren't seeing broken displays
    8. CNET — Man Destroys $2,000 iPhone Duo With Dirt, Fire, Knives and Medieval Chainmail
    9. 9to5Mac — Some iPhone Duo displays are cracking, seemingly all in the same way
    10. Creative Bloq — Uh oh, the iPhone Duo complaints have begun
    11. PCMag — iPhone Duo Owners Are Reporting Cracks in Their Screens. Users Call It ‘Crackgate’
    12. The Verge — A YouTuber dissected an iPhone Duo and thinks he found the cause of crackgate
    confidence 90%
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