LAWRENCE — In 2015, Pope Francis said, “We are not living in an era of change, but a change of era.” A decade later, the breakdown of norms in international trade has shown just how right the former pope was, a University of Kansas trade law expert wrote in a new research article. Raj Bhala … Read more
LAWRENCE — Many people have experienced frustration when dealing with artificial intelligence chatbots for customer support or technical assistance. New research from the University of Kansas has found when dealing with embarrassing issues, people prefer the anonymity and nonjudgmental nature of AI chatbots. However, when angry, they still preferred dealing with a fellow human. The … Read more