Microsoft has revealed that the company has implemented AI-powered agents for “thousands” of external and internal customers. The news was confirmed in a post on LinkedIn by Microsoft’s Corporate VP of Business and Industry Copilot, Charles Lamanna. Lamanna claimed that the vendor is “making big strides with Copilot and agents,” which is allowing Microsoft to … Read more
According to its latest earnings calling, Zoom achieved significant milestones in its contact center business. They secured their largest-ever deal with a Fortune 100 US tech company, showcasing their ability to win large enterprise customers. Additionally, Zoom’s contact center saw a substantial increase in customers, surpassing 1,100 CCaaS customers. This growth was driven by its … Read more
With over three decades of experience in the sector, it’s fair to say that ComputerTalk knows a thing or two about contact centers. The CCaaS vendor has seen it all; from the evolution of IVRs in the 90s, to the birth of cloud and omnichannel offerings in the 2000s, to the popularization of CCaaS platforms … Read more
Five9 has unveiled a new brand identity to underscore how it’s advancing in the age of AI. Sharing the news on LinkedIn, Niki Hall, Chief Marketing Officer at Five9, noted how AI is changing the customer experience landscape rapidly and stated: [At] Five9, we’re not just keeping up—we’re leading the way with The New CX, … Read more
As organisations navigate the complexities of digital transformation, the convergence of UC and CX has become a strategic imperative. Seamless integration between communication platforms, AI-driven insights, and customer service tools is reshaping how businesses interact with their clients and teams. With our latest UC Round Table subject, “The Future of Integrated Unified Communications and Customer … Read more